Maryam Ko Batain 2026 – How Citizens Can Share Complaints, Suggestions & Public Issues Online
The “Maryam Ko Batain” initiative has emerged as one of Punjab’s most discussed digital public facilitation systems in 2026. Designed to strengthen communication between citizens and the provincial government, this complaint and feedback platform allows residents to directly report civic problems, governance concerns, and service delivery issues.
Under the leadership of Maryam Nawaz, the Punjab government has expanded digital access to public services through platforms developed with the support of the Punjab Information Technology Board. The goal is simple: make governance transparent, responsive, and accessible to every resident of Punjab.
This detailed guide explains how the system works in 2026, how to submit complaints, how tracking is handled, and what citizens should know before filing a request.
What Is Maryam Ko Batain?
Maryam Ko Batain is a digital complaint and suggestion system where citizens can:
- Report municipal issues
- File service delivery complaints
- Share development concerns
- Suggest improvements in public schemes
- Track resolution status online
The initiative aligns with Punjab’s broader digital governance reforms, ensuring accountability across departments.
Why the Platform Matters in 2026
Public participation in governance has increased significantly. With inflation, infrastructure expansion, and new development projects underway, residents need a reliable channel to raise concerns.
This platform ensures:
- Direct communication with provincial authorities
- Faster complaint redressal
- Digital documentation of issues
- Reduced dependency on physical visits to offices
It also complements other public service systems integrated under Punjab’s e-governance framework.
How to Submit a Complaint Online
Submitting a complaint is straightforward and designed for mobile users as well.
Step-by-Step Process
- Visit the official Maryam Ko Batain portal
- Register using your CNIC and mobile number
- Select the relevant department
- Enter complaint details clearly
- Upload supporting documents or images (if available)
- Submit and receive a tracking ID
The tracking ID allows you to monitor progress until resolution.
Departments Covered Under the Platform
The system covers multiple provincial departments, including:
- Local Government & Community Development
- Municipal Corporations
- Education and School Infrastructure
- Health Services
- Public Transport
- Water and Sanitation Agencies
- Housing & Urban Development
By connecting these departments digitally, the government ensures complaints reach the correct authority without delay.
Types of Issues You Can Report
Citizens commonly report:
- Broken roads and streetlights
- Garbage disposal problems
- Delays in public scheme approvals
- School facility shortages
- Hospital service complaints
- Water supply disruptions
- Encroachment or illegal construction
Providing clear and accurate details improves response time.
Tracking Your Complaint Status
After submission, users can:
- Log in to the portal
- Enter their tracking ID
- View department response
- Check resolution timeline
- Receive SMS notifications
This transparency reduces uncertainty and keeps citizens informed at every stage.
Role of Digital Governance in Punjab
The success of Maryam Ko Batain is closely linked with Punjab’s broader digitisation drive. The Government of Punjab has emphasised technology-based solutions to improve service delivery.
With IT infrastructure support from the Punjab Information Technology Board, departments now operate through centralised dashboards that monitor:
- Complaint inflow
- Resolution timelines
- Performance metrics
- Public satisfaction rates
Such data-driven governance ensures accountability across departments.
Benefits for Citizens
1. Faster Response Time
Digital routing ensures complaints reach the correct department immediately.
2. Transparency
Each complaint is recorded and traceable.
3. Accessibility
Available via mobile and desktop.
4. Reduced Corruption Risks
Minimizes middlemen and unofficial channels.
5. Citizen Empowerment
Encourages public participation in governance.
Important Guidelines Before Filing a Complaint
To ensure smooth processing:
- Enter accurate CNIC details
- Use a registered mobile number
- Provide clear and factual information
- Avoid duplicate submissions
- Attach proof when necessary
False or misleading complaints may delay genuine cases.
Integration with Other Public Initiatives
The Maryam Ko Batain system works alongside several provincial programs introduced in recent years, including:
- Youth business schemes
- Housing support initiatives
- Public health reforms
- Infrastructure development projects
Digital integration allows cross-department coordination and faster resolution of interlinked issues.
Public Awareness & Outreach in 2026
The Punjab government has increased awareness campaigns through:
- Social media channels
- Public service announcements
- District-level information desks
- SMS awareness drives
The aim is to ensure rural and urban residents equally benefit from digital access.
Challenges and Improvements
Like any digital system, the platform continues to evolve. Areas of improvement in 2026 include:
- Faster complaint categorization
- Reduced backlog in high-volume districts
- Enhanced mobile app features
- Improved data privacy safeguards
The government regularly updates backend systems to enhance user experience.
Security & Data Protection
Citizen data is handled through secure authentication systems. CNIC-based verification prevents misuse, while encrypted databases protect personal information.
Users are advised to:
- Avoid sharing login credentials
- Submit complaints only through official channels
- Verify URLs before entering personal information
Future Outlook for 2026 and Beyond
Maryam Ko Batain reflects a broader shift toward citizen-centred governance in Punjab. The system is expected to expand with:
- AI-based complaint categorisation
- Real-time department dashboards
- Integration with local district offices
- Automated feedback surveys
As digital adoption increases, such platforms may redefine how governance operates in Pakistan.
Final Thoughts
Maryam Ko Batain 2026 stands as a major step toward transparent and responsive governance in Punjab. By providing a direct channel between citizens and provincial departments, the initiative promotes accountability, efficiency, and public trust.
With continuous technological upgrades and citizen engagement, the platform is expected to play a central role in shaping modern public service delivery in the coming years.
